Good to know
Frequently asked questions
Quick answers about our products, their care, shipping and ordering.
We focus on dog grooming and comfort products: calming beds, grooming gloves and deshedding brushes, no-pull harnesses, plus everyday helpers like slow feeder bowls and portable water bottles. You can see everything in our Dog Comfort & Grooming collection.
Some products, such as our calming beds and no-pull harnesses, come in more than one size. You'll see the size options right on the product page, and the product description lists the details for each one. Pick the size before adding it to your bag.
Care needs differ from product to product, so we keep the details with each item. Check the “About this product” section on the product page for the care information that applies to what you bought.
Yes. Shipping is free on orders delivered anywhere in Australia.
We do. We deliver worldwide to 24 countries, with shipping from A$14.95. International orders usually arrive within 10-20 business days.
Browse all products, choose a size if the product has options, and tap “Add to Bag”. When you're ready, open your bag and head to checkout to enter your delivery and payment details. Prices are shown in Australian dollars (A$).
You'll find everything about returns and refunds in our Refund Policy. Please read it before sending anything back, as it explains what applies to your order.
Our Terms of Service cover the conditions of buying from us, and our Privacy Policy explains how we look after your personal details.